Lucky Monkey Wholesale Policies
You must provide a copy of your reseller permit. Third party retailers/distributers are not permitted to sell or market Lucky Monkey brand merchandise. The direct or indirect sale or marketing of Lucky Monkey brand items on Amazon, eBay or other third-party selling platforms is strictly prohibited.
Order fulfillment can take several weeks as each order is likely a production order.
Cancelling an Order
Orders cannot be guaranteed to be cancelled after an order is placed. We will cancel an order if it’s logistically feasible to do so.
Shipping & Handling
Shipping charges are based on the total weight of the shipment via UPS Ground. All orders will include the cost of delivery confirmation and insurance.
Orders must be paid in full via credit card or electronic check prior to shipment. Lucky Monkey will provide a payment link via email.
Wholesale purchases are not refundable unless the merchandise received is damaged or incorrect upon arrival. Damaged or incorrect items are fully refundable. If merchandise is damaged or incorrect, contact us at firstname.lastname@example.org within five business days of the shipment’s arrival. Lucky Monkey will then email a return shipment call tag and a refund will be processed upon inspecting the returned shipment.